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Store Info

DragonForce Official Online Store

Shipping Policies

COVID-19 DELAYS INFORMATION
Due to Covid-19, our fulfillment and worldwide shipping times are currently longer than usual and may continue to increase until Covid-19 is under control. Our sincere apologies for the delays. As soon an order is shipped, an email with the tracking number will be sent out.

All orders are made to order and are either shipped from the USA, Europe, Australia or Japan.

Estimated Delayed Fulfillment Time (updated 14th January 2021):

Delayed Time
USA2 – 7 business days
Canada2 – 7 business days
Europe2 – 7 business days
Mexico2 – 7 business days
Australia2 – 7 business days
Japan1 – 3 business days

International Policies

International shipments may incur customs fees.
The customs policy is different in each country, and the fee is usually
based on a variety of factors, such as weight, value, and size.
We do not take responsibility for our customs fees.

Have an issue with your order?

Order Never Arrived

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at our contact page making sure you quote your order number. We’ll see what can be done.

Returns

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at our contact page and we’ll let you know what your next steps are.