DragonForce Official Online Store
COVID-19 DELAYS INFORMATION
Due to Covid-19, our fulfillment and worldwide shipping times are currently longer than usual and may continue to increase until things are back to normal. Our sincere apologies for the delays. As soon an order is shipped, an email with the tracking number will be sent out.
All orders are made to order and are either shipped from the USA or Europe.
Estimated shipping delivery times:
|USA||5 – 8 business days|
|Europe||5 – 8 business days|
|Canada||6 – 12 business days|
|World||10 – 20 business days|
Your order will be sent out, on average, within 3 days of ordering.
International shipments may incur customs fees.
The customs policy is different in each country, and the fee is usually
based on a variety of factors, such as weight, value, and size.
We do not take responsibility for our customs fees.
Have an issue with your order?
Order Never Arrived
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at our contact page making sure you quote your order number. We’ll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at our contact page and we’ll let you know what your next steps are.