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Shop Info

DragonForce Official Online Store

Shipping Policies

All orders are either shipped from the USA or Europe, depending on the delivery address.

Estimated shipping delivery times:

USA5 – 8 business days
Europe5 – 8 business days
Canada6 – 12 business days
World10 – 20 business days

Your order will be sent out, on average, within 3 days of ordering.

International Policies

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors, such as weight, value, and size.
We do not take responsibility for our customs fees.

Have an issue with your order?

Order Never Arrived

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at our contact page making sure you quote your order number. We’ll see what can be done.

Returns

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at our contact page and we’ll let you know what your next steps are.