DragonForce Online StoreInfo & Contact
Shipping Policies
COVID-19 DELAYS INFORMATION
Due to Covid-19, our fulfillment and worldwide shipping times are currently longer than usual and may continue to increase until Covid-19 is under control. Our sincere apologies for the delays. As soon an order is shipped, an email with the tracking number will be sent out.
All orders are made to order. Orders are shipped from either the USA, Canada, United Kingdom, European Union, Australia, Japan or Mexico, depending on the delivery address and stocks.
International Policies
International shipments may incur customs fees.
The customs policy is different in each country, and the fee is usually
based on a variety of factors, such as weight, value, and size.
We do not take responsibility for our customs fees.
Have an issue with your order?
Order Never Arrived
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, e-mail us using the contact form below, making sure you quote your order number. We’ll see what can be done.
Returns
Damaged items:
The last thing we want is for you to be stuck with a damaged item or a t-shirt print that falls apart after one wash. Any problems, please e-mail us within a week’s time! We will fix it. 🙂
Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.
If you’d like a different size, e-mail us using the contact form below and we’ll let you know what your next steps are.